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Human Resources       Training and Development           At Sol Meliá we believe that training has to be an ongoing process that begins at the moment a new employee joins the company and continues throughout the whole of their time with us.   Training at Sol Meliá   Sol Meliá investment in training   Training areas at Sol Meliá   Work experience           Training at Sol Meliá             We aim to guarantee that all of our people are appropriately trained to carry out the duties of their position and to prepare them for taking up other positions in the future. Training is equally important in both hotels and corporate offices, and is based on annual training plans. Much of the training is carried out by internal trainers: Sol Meliá employees that have demonstrated their skill and knowledge and are also good communicators and motivators. We currently have around 150 internal trainers amongst our Heads of Department, General Managers and corporate personnel, each of them fully trained themselves to train their colleagues.         Sol Meliá investment in training             Sol Meliá invests from 0.6% to 1.5% of its gross revenues (depending on needs, location and other factors) to the training of its more than 33,000 employees all over the world. Training is assisted by the latest technology, with systems providing a means to store the whole range of company courses, organize course logistics and accumulate the experience and results in employee profiles. This means that Sol Meliá has constantly updated information on the capacity and skills of its people and is able to easily evaluate their training needs to carry out the duties required of their current position or of a future opportunity. Sol Meliá also operates a personnel document and video library, amongst other things home to the manuals for all of our training activities, extensive materials from each corporate and hotel department, course videos and corporate videos, all available to all company employees         Training areas at Sol Meliá             The areas covered by training at Sol Meliá are: competencies (constant self-improvement, customer focus, leadership, etc.), hotel operations (Front Desk, Kitchens, Room Service, Housekeeping, etc.), corporate functions (Marketing, Finance, Communication, etc.), management skills (team building, management by objectives, etc.), personal development (negotiation, project management, etc.), languages and information technology. Whenever Sol Meliá needs to turn to external suppliers for training it only works with the best, and with those companies that are able to provide a global service at the quality levels demanded by the company.         Work experience             Sol Meliá has also signed a number of agreements with universities and hotel schools both in Spain and abroad (Universities of Seville or the Balearic Islands, Galicia Hotel School, Cornell University, etc.) which assist both in providing training to existing employees and in providing candidates as future employees

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